Terms and Conditions
This page sets out the legal terms and conditions (the terms) which apply when we supply goods to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Please also refer to our Privacy Policy which contains important information relating to how we use your personal data.
These terms will apply to the purchase of goods by us from you and any contract between us and you for the purchase of goods by us from you (contract). Please read these terms carefully and make sure that you understand them before delivering any goods to us for sale. By delivering any goods to our shop for sale, you agree to be bound by these terms and the other documents expressly referred to in them.
Information About Us
We are Amy Jennifer Jewellery, a company registered in England and Wales.
In these Terms, we refer to ourselves as “Amy Jennifer Jewellery”, “we”, “us”.
We have been trading since 2019 and operate the website www.amyjenniferjewellery.co.uk (website). To contact us, please email us at hello@amyjenniferjewellery.com contact us via our website.
Accepting Your Order
The contract for the sale of Goods and Services by Amy Jennifer Jewellery becomes legally binding once we have accepted, processed, and dispatched your order. This holds true unless we have explicitly communicated our non-acceptance of your order or your cancellation of it.
Our acceptance of your order will be conveyed through email confirmation. In this message, we will provide a summary overview of your purchase and the expected dispatch date. It’s important to note that we retain the right to cancel the contract if any inaccuracies in the pricing are detected.
Upon placing your order, your credit/debit card will be charged for the total value of the goods. This action does not impact your statutory rights.
Should we find ourselves unable to accept your order, we will promptly notify you and refrain from charging you for the goods. This circumstance may arise due to items being out of stock, unforeseen limitations on our resources beyond reasonable anticipation, or the identification of an error in the pricing or description of the goods.
Each order will be assigned a unique order number, which will be communicated to you upon acceptance of your order. To facilitate efficient communication regarding your order, kindly reference this order number whenever you contact us.
Our Goods
We make great efforts to provide you with comprehensive product descriptions. It’s important to note that certain details, such as carat weights, may be approximate. Similarly, weights and dimensions are provided as close estimates. When it comes to assessing colour and clarity, our in-house qualified experts handle this task, unless expressly specified otherwise with independent valuers such as GIA certifications.
Our website showcases a wide array of pieces, all of which are also available for purchase on Etsy. We make every effort to promptly remove items from our website once they have been sold. However, during peak periods, occasional anomalies may occur. In the event that a customer makes a purchase through our website for an item that has already been sold, we will expedite a full refund to the customer.
Please be aware that prices and product availability may change without prior notice. This means that the price confirmed upon placing your order may differ from the amount charged upon delivery. We strive to minimize such discrepancies, and if the correct price of the goods at the time of your order happens to be higher than initially stated, we will reach out to you for your instructions before proceeding with your order.
All product images featured on our platform are captured in-house, ensuring the closest possible resemblance to the actual items. If you require additional images or videos for further clarity, please don’t hesitate to contact us.
Delivery
The delivery costs are clearly outlined on our website upon checkout. Throughout the ordering process, we will keep you informed about the estimated delivery date. In most cases, ready-to-ship jewellery takes 1-2 days to process in addition to the shipping time.
Made-to-order takes 2-6 weeks in addition to the shipping time.
Bespoke design and remodelling takes 6-10 weeks, depending on the complexity of the design. There may be processing and shipping delays during peak and holiday seasons.
You can choose your shipping preference during checkout.
During the Christmas season, we will provide you with any advisories regarding potential delays. Should an item temporarily run out of stock, we will promptly notify you of the delay and dispatch it upon arrival. In cases where complete orders with multiple items cannot be dispatched simultaneously, we will communicate alternative dispatch arrangements.
All deliveries will be made to the address associated with the credit or debit cardholder unless specified otherwise. Please ensure that someone is available to receive and sign for the delivery, as a signature is required for all our deliveries.
If circumstances beyond our control cause a delay in the supply of goods, we will make every effort to promptly inform you and take necessary steps to minimise the impact of the delay. By doing so, we will not be held liable for delays resulting from such unforeseen events. However, if there is a significant risk of substantial delay, you may contact us to terminate the contract and receive a refund for any paid goods that you have not yet received.
Customisation & Alterations
Jewellery that can be customised or altered will be indicated as such on our website. You can choose alternate ring sizes on the products page.
When browsing our products, you will have the option to select alternate sizes directly on the product page. However, please note that certain rings are not eligible for resizing due to their specific design. Ring sizing that is not deemed straightforward may be subject to additional costs for the work carried out. Price variations are listed on the product page. Additional delivery time will be added to our order if ring re-sizing is requested.
Made-to-order and bespoke jewellery can be customised by size, metal or gemstone. Each made-to-order item will have its unique timeline for manufacture and delivery. We will contact you directly with all the information regarding this type of order.
Rights To Cancel
You have the option to cancel your order, once it has been accepted by us, for any reason up until the point of dispatch. In the event that you choose to cancel the contract during this time frame, any payments you have made will be promptly refunded in full within 30 days.
If you wish to make changes to the goods you’ve ordered, please reach out to us. Upon receiving your request, we will assess its feasibility and inform you accordingly. If the requested modification is possible, we will provide you with all relevant details, including potential adjustments to the goods’ price, alterations in the delivery schedule, or any other necessary considerations resulting from your request. We will then seek your confirmation regarding whether you would like to proceed with the proposed change.
Returns
If for any reason you wish to return your purchase to us, we will happily offer you a full refund or exchange. Please inform us within 7 days of receipt of your intention to return your purchase.
Custom Item Returns are not eligible for exchange or return since these items have been made per your unique requirements. Custom orders include bespoke design, ring re-sizing, altering chain lengths, additions or deletions to designs, etc.
Please return your unworn item within 21 days of receiving it, maintaining its original condition and making sure to include your order confirmation and any documentation and/or certificates. Please note that you will be responsible for the costs of returning cancelled items to us.
Refunds will be processed back to the same payment method used for the original purchase.
Please carefully repackage your item and seal it securely with a copy of your receipt. For added security, we ask that you send the package with tracking and insurance. Please keep your proof of postage and record of the tracking number until the items have been safely delivered. Allow up to 7 working days for us to process refunds and exchanges upon receiving the returned item.
If you haven’t received your refund within 7 working days after notification, please contact us at hello@amyjenniferjewellery.com. Returns requests made after 14 days of purchase may be subject to refusal for a refund, but we may consider offering an exchange or credit note if the item is in its original condition. In the rare event that you receive a damaged or incorrect product, please email us.
For international returns, please ensure that the package is marked as ‘returned goods,’ with the country of origin listed as the U.K. Failing to do so may result in customs charges, which will be the sender’s responsibility.
Contact Information
Questions about the Terms of Service should be sent to us at hello@amyjenniferjewellery.com.