SHIPPING

Your order means the world to us. We appreciate each and every order and pride ourselves on attention to detail. Each piece is handmade in the Amy Jennifer Jewellery studio.

Please allow 2-3 days for pre-made pieces and 2-8 weeks for made-to-order pieces to be packaged and shipped to you.

Please check the item listing to find out if your piece is ready to ship or made to order.

All orders are shipping from the UK via Royal Mail or DHL Express

All orders are sent insured and tracked.

Domestic (UK)

Royal Mail Next Day Special Delivery

DHL Express

Europe (EU)

Unfortunately, we do not ship to the EU at this time.

International

Royal Mail 

FedEx Expedited 1-3 day

Shipping times may vary between countries.

We cannot be held responsible for items that are delayed by customs entering the country.

We cannot be held responsible for any delays or fees charged by customs/duties in your country. The buyer is responsible for any additional taxes, duties, or brokerage fees.

We cannot be held responsible for any lost or stolen parcels. It is the customer’s responsibility to provide a correct and safe shipping address. If an item is lost, we will happily do everything in our power to help you track it down.

If incorrect information is provided, the customer will be charged for any additional shipping corrections.

RETURNS

We want you to love your Amy Jennifer Jewellery; however, bespoke and made-to-order jewellery pieces are non-refundable. Please choose your items carefully. We are always happy to assist in answering any questions you may have about our jewellery.

If you are not happy with your item, please contact us, and we will work together to resolve the issue.

Ready to ship items (excluding earrings) may be returned if returned unworn and in a saleable condition within 7 days of the delivery date. Shipping charges are non-refundable, and we are unable to refund import duties, taxes, or customs fees on international returns.

Bespoke Returns

Since these items are made per your unique requirements, we cannot refund a custom-made item. 

Custom orders include special sizing, different chain lengths, additions or deletions to designs, etc...

To be eligible for a return, your jewellery must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. 

Please email us at hello@amyjenniferjewellery.com if you decide you would like to return your order.