Refund policy

We want you to LOVE your Amy Jennifer Jewellery! If for any reason you are not satisfied with your purchase, or if you would like to exchange it, we will gladly process an exchange or refund the full amount paid within 7 days of customer receipt of the shipment.

Custom Item Returns

Since these items are made per your unique requirements, we cannot refund a custom made item.

Custom orders include special sizing, different chain length, additions or deletions to designs, etc..

To be eligible for a return, your jewellery must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. We don't accept returns on custom made jewellery. Shipping costs are non-refundable. 

Please email us at hello@amyjenniferjewellery.com if you decide you would like to return your order.