All of my pieces are handmade from scratch in my Thailand based workshop using only quality metals and stones. By purchasing one of my pieces, you are indicating you have read and comply with the policies here. All the relevant information can be found here or in the listings of the items themselves. If you have any questions that aren’t answered, please feel free to email me at firstname.lastname@example.org.
Amy Jennifer Jewellery offers international shipping to all customers. All items are shipped either via Thai Post or EMS for domestic and international orders. All orders will be provided with a package tracking number as soon as your order has been complete. Please allow 3 business days for pre made jewellery to be sent out to you. For custom orders shipping will individual for each piece which will be confirmed upon ordering or noted next to the item listing.
Standard shipping times may vary between countries.
Please bare in mind that these are only estimates and once I have sent the item I have absolutely no control over the time frame.
USA- 2-4 weeks
UK- 1-3 weeks
CANADA- 2-6 weeks
EUROPE- 2-5 weeks
EMS (Express Mail Service) for fast shipping.
International- 4-7 days
EMS is an insured shipping option. Standard does not provide insurance.
Amy Jennifer Jewellery is not responsible for any lost, stolen, or damaged parcels. I do not mail out replacements. Once a parcel leaves my hands I cannot liable for it. It is the customer’s responsibility to provide a correct and safe shipping address, if an item is lost I will happily do everything in my power to help you track it down. If incorrect information is provided the customer will have to pay for any additional shipping corrections.
Returns & Exchanges
Please read over my descriptions carefully and please be sure of your commitment to your piece prior to purchasing. All sales are final, I do not issue refunds or returns on anything that is made to order or custom work. This is made just for you and cannot be sold to others. Custom orders and deposits are non-refundable and non-transferable. Jewellery care is the customer’s responsibility.
I do not offer returns or exchanges based on wrong size or buyer’s remorse. Size, materials and details are listed for every item. Please know your size and your budget before ordering my jewellery. I will provide a link for measuring ring size if you are unable to have your finger sized professionally. Please read bracelet and necklace listings thoroughly, as the measurements of each are included.
If an item arrives broken or damaged please contact me immediately and I will do my absolute best to fix it.
Yes I am taking custom orders, please see my gallery section to see my past creations. I am a one woman show and therefore all orders are solely completely by me, please take this into consideration when thinking about commissioning a piece. Custom work is subject to availability and as much as I adore to make jewellery dreams come true I only have a limited capacity to create whilst maintaining the highest quality of manufacture. Please do not hesitate to contact me for pricing and availability.
For the initial contact please include your dreams & desires, gems, colour(s), sizes/lengths, ring/necklace/earrings and budget. Please be as specific as possible, if you see a recently sold item, and are interested in recreating please include name or item number. I am happy to recreate previous designs to the best of my ability but some items will be subject to availability of specific gemstones due to limited stock.
A 50 percent deposit is required upon price, and design agreement. When the piece is finished the remaining balance will be due before shipment. I ask for up to 14-21 days production time on all orders. This means from date ordered to shipping date.
Each piece of jewellery from Amy Jennifer Jewellery has been handmade in 925 sterling silver. Caring for your jewellery ensures that its looks beautiful each and every time you wear it. All sterling silver will naturally tarnish over time, but it will happen much faster when it becomes exposed to UV light, perfume, salty air, skin creams, hairspray, chlorine and detergents. The amount of tarnishing that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.
It is recommended that you do not wear your jewellery whilst bathing, in bed or during exercise. Avoid spraying perfume or applying creams directly onto your jewellery.
In order to care for your jewellery, recommend using a polishing cloth regularly to prevent the natural process of tarnishing. Clean your jewellery using lukewarm soapy water and a soft brush, but ensure that your jewellery is never submerged.
Avoid commercial jewellery cleaning solutions as these can be too harsh and can remove patinas or destroy more porous stones like turquoise, opal, malachite, and coral.
To protect your jewellery, pieces should be individually placed in a pouch or within a soft lined box to stop them being scratched or tangled. Ideally store your jewellery in a dark, cool and dry place, and try to keep pieces apart, so that they don’t rub together or tangle up.
Remember that pieces of artisan jewellery handmade with natural stones are delicate. Please refrain from vigorous, messy, or wet activity while wearing my pieces.
If for some reason your jewellery gets damaged, email me at email@example.com with attached photos of the damage so that I can quote you for a repair. Not all damaged jewellery will be able to be repaired due to the amount of resources I have. In a situation where I agree to repair your jewellery, you are responsible for all shipping and repair fees.